Introduction to IT Individual Microcredential through IMAP

A hands-on introduction to information technology

young male in a red shirt sitting at a coffee shop with a computer

Google IT Support

Google IT Support is intended to introduce you to the field of computing and information technology to prepare you for entry-level jobs in IT support. The course covers the essentials of troubleshooting, customer service, networking, operating systems, system administration, and security. Upon successful completion, you will be eligible for an IT apprenticeship or full-time work opportunity through one of the many industry partners.

montage of certificate logos
  • CompTIA Security+ (Cybersecurity)
  • DevOps Foundation (IT Workflow
  • Microsoft Azure Associate: Fundamentals/Data Fundamentals  (Cloud Technology)
  • Microsoft Excel Specialist (Data Entry & Storage)
  • ITIL®v4 (Organization of IT Services)
  • Google IT Support (Introduction to IT)
  • Google UI/UX Design (Design & User Experience)
  • Adobe Associate: Photoshop/Illustrator (Website Design) 
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This program is for Ohio residents who are low income, partially unemployed, or totally unemployed. The University of Cincinanti will cover all tuition, fees, and additional costs to help you learn new skills and earn a credential that can lead to a good job! The IMAP program is in partnership with:

Ohio Development Services Agency logo

The State of Ohio, Individual Microcredential Assistance Program (IMAP).

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About the Course

This hands-on introduction to IT course uses the Google IT Support Professional Certificate, developed by Google and hosted by the Coursera online learning platform. There are thousands of open entry-level IT-related jobs in the Cincinnati region, and this program will provide you with the requisite knowledge and experience necessary to find work immediately in several types of IT-related roles. No experience is necessary for this program. 

female network professional standing with a laptop near a serverroom

Google IT Support Professional

NEXT SESSION:

Date to be announced soon.

  • 15 weeks, 20 hrs/week
  • Online Instruction (Self-paced with Instructor Guidance)
  • Support from UC instructors and Teaching Assistants
  • Weekly virtual check-ins and office hours
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As a graduate of this program, you will have access to career development tools and services to help you get a good job!

Students who complete our programs gain access to exclusive job boards, resume review tools, personal branding tools, and career guidance including resume reviews, networking, and interview skills through UC's NEXT Apprenticeship Program.

About Your Instructor

Headshot of Kenny R. Pope

Kenny R. Pope

Assoc Professor - Educator (F2), CCPS IT Co-op

150K University Pavilion

513-556-0328

Kenny Pope is a first-year doctoral student in Educational Studies, Educational Policy and Higher Education track and is advised by Dr. Antar Tichavakunda. He currently works as a faculty member in the Division of Experiential Learning and Career Based Education (ELCE) here at UC. Kenny's research interest are focused on Diversity, Equity, and Inclusion in Information Technology. He has a B.A from Wittenberg University in Springfield, Ohio and a Master's in Education from the George Washington University in Washington, DC. Kenny is a Cincinnati native who enjoys traveling the world, playing golf, coaching baseball, cheering on the Bearcats and all sports related video game competitions, especially virtual reality.
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